Email riley@ausino.biz

One mailbox covers everything: riley@ausino.biz. Riley Thompson watches it himself rather than pushing it out to an outsourced help desk. Replies usually land inside two business days, Monday to Friday on Australian Eastern time. Anything that arrives late Friday normally gets answered by Tuesday, and privacy requests are always resolved well before the 30-day deadline the Australian Privacy Act 1988 sets.

You will speed things up by including the full URL of the page you are querying and, where it helps, a screenshot or the exact wording you want looked at.

Messages we welcome

  • Corrections and updates. Flag anything on the site that no longer matches what an operator actually offers today, and we will re-check the detail and refresh the page.
  • Player tips and firsthand reports. A real story about a KYC review that dragged on for weeks, or a support agent who genuinely fixed the problem, drops straight into our retest queue and can shift a casino up or down the rankings.
  • Operator submissions. Casinos targeting Australian players are welcome to put themselves forward for review. Every verdict comes from our own hands-on testing, and no listing or rating is ever for sale.
  • Press and media. Journalists, podcasters and researchers reach Riley at the same address, add "Press" to the subject line so it moves to the top of the pile.
  • Privacy and data requests. Handled through this inbox; the Privacy Policy spells out the mechanics.

What falls outside our remit

One point is worth saying plainly: ausino.biz is an independent review site, nothing more. We do not operate a casino, we hold no player accounts, no deposit or cashout ever touches us, and we have no power to step into a dispute between a player and an operator. Locked accounts, lost logins and slow withdrawals should always go to the casino's own support team first.

Casino disputes belong with the regulator, not with us

If an operator has refused to resolve a legitimate complaint, take it to the licensing authority that oversees it, not to us. For Australian-licensed online wagering providers the relevant body is the Australian Communications and Media Authority (acma.gov.au), the regulator responsible under the Interactive Gambling Act 2001. Verify the operator's licence on ACMA's public register, then lodge your complaint through the correct channel. Operators are legally required to engage with that process.

If gambling is weighing on you or on someone close to you, our Responsible Gambling page sets out free, confidential Australian helplines, including Gambling Help Online on 1800 858 858. Adults 18 and over only.